Frequently Asked Questions (FAQ)

How to Place an Order

To place an order:

  1. Add all desired items to your shopping cart.

  2. Choose your preferred payment method through our website or PayPal:

    • Website Payment: Click the green "Checkout" button on the right side of the screen.

    • PayPal: Click the PayPal button to continue.

  3. You will be redirected to our Customer Information page. Please enter the following details:

    • Email address

    • Full name

    • Shipping address

  4. If you have a valid discount code, enter it in the "Discount" field on the right side and click "Apply" to activate the discount.

  5. Click "Continue to Shipping." Verify that your shipping address is correct (if different from your billing address), then click "Continue to Payment."

  6. Enter your payment information. You may indicate that your billing and shipping addresses are the same if applicable.

  7. Click "Complete Order." You will see an order summary on the screen and receive an order confirmation email.

If you experience any issues during the ordering process, please contact our customer support team at service@akehs.com.

What Should I Do If Items Are Missing or Incorrectly Delivered?

Please contact us at service@akehs.com.

Provide your Order Number and submit supporting evidence (image file up to 1 MB). We will send the correct item at no additional cost. You do not need to return the incorrectly delivered item—please keep it as a complimentary gift from us.

How Do I Know If My Order Was Successfully Submitted?

You will receive an order confirmation email containing your order number and purchase details.

I Want to Modify My Order. What Should I Do?

Order modifications can only be made on the same day the order was placed, before 11:00 PM PDT (GMT-7).

Please contact us at service@akehs.com to request any changes.

How Do I Add Items to My Shopping Cart?

  1. Go to the product page and select your preferred options.

  2. Click "Add to Cart" to be redirected to your shopping cart.

  3. Enter the desired quantity in the "Quantity" field next to the product image.

You may then continue shopping or proceed to checkout.

How Can I View the Items in My Cart?

Click the shopping cart icon at the top of the website. From there, you can adjust quantities or remove items by clicking "Remove."

How Do I Remove Items from My Cart?

  1. Click the shopping cart icon in the upper-right corner.

  2. Locate the item you wish to remove and click "Remove."

The page will update automatically.

How Do I Change the Quantity of an Item in My Cart?

  1. Click the shopping cart icon in the upper-right corner.

  2. Adjust the number in the "Quantity" field for the desired item.

The total amount will update automatically.

Which Browsers Are Recommended?

We recommend using the following browsers:

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

What Payment Methods Do You Accept?

We currently accept:

  • MasterCard

  • Visa

  • American Express

  • Discover

  • PayPal

  • Apple Pay

How Do I Pay with PayPal?

PayPal is one of the easiest ways to pay online.

After adding items to your cart:

  1. Click the "PayPal" button.

  2. You will be redirected to the PayPal website.

  3. Enter your PayPal payment information and complete the transaction.

How Do I Use a Discount Code?

  1. Select your item and click the green "Checkout" button.

  2. Complete the required customer information.

  3. Enter your discount code in the "Discount" field (top-right corner).

  4. Click "Apply."

  5. Confirm that the discount has been successfully reflected in your order summary.

What Is Your Return and Exchange Policy?

Please refer to our Return Policy for complete details.

Our customer support team is available 24/7 and will respond as quickly as possible.

How Do I Return an Item?

Please contact us at service@akehs.com for return instructions and further assistance.

What Is Your Cancellation Policy?

Order cancellations are only available on the same day the order is placed, before 11:00 PM PDT (GMT-7).

After that time, orders can no longer be canceled.

To request a cancellation, please contact service@akehs.com.

Are Online Orders Secure?

Yes.

We take the security of your information seriously. Our servers encrypt all customer credit card and personal information using SSL (Secure Sockets Layer) technology.

Is It Safe to Use My Credit Card on Your Website?

Yes.

Our website uses a secure payment processor that encrypts all payment data using AES-256 encryption to ensure safe and reliable transactions.

Will My Personal Information Be Kept Confidential?

Yes.

All information you provide is treated as private and confidential. We do not share, rent, or sell your personal information without your consent, except where required by law.